Respond promptly and effectively to customer inquiries, product reviews, and negative feedback.
Create and maintain product listings to enhance visibility and sales performance.
Initiate and oversee cases related to product listings and inventory management.
Monitor and maintain account health metrics to ensure compliance and performance.
Collaborate closely with the Order Management Team and Demand Planning to ensure seamless processing of orders and effective inventory planning and allocation.
Manage item and SKU setup, coordinating closely with the Marketing and Product Teams for new product launches and discontinuations.
Generate and analyze weekly reports, as well as provide ad-hoc reporting when required.
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