Order Management Coordinator

Job Responsibilities:

• Support the Regional Sales Teams, including US, Canada, and international business for both brands, and Brenthaven Corporate business including special pricing
• Purchase Order and Sample Order creation, review, release and transmit to warehouse for fulfillment
• Invoice inspection, timely processing
• New SKU Set-up to distribution
• Proactive inventory communication to OEM and International partners
• Process RMA requests (Channel Partners)
• First level of mis-shipment/over shipment and warranty escalation including complex warranty issues for both brands.
• Support all International business including special pricing, quotes, freight estimates
• Weekly open order review and inspection, communication to partners
• Document all recurring procedures to ensure that this function could be effectively handed over to a replacement or back up (temporarily or permanently)
• Understand and continually review business processes for improvement.
• Proactively work with Allocation work group to ensure accuracy and effectiveness of the process
• Respond to customer service inquiries including phone calls, emails, and NetSuite cases within determined SLAs
• Other relevant tasks that may be assigned

Job Requirements:

• Experience with Operations, Sales Support, and/or Customer Support related functions
• Possess a work ethic that includes punctuality and consistent attendance
• Logical, analytical & critical thinking skills
• Eager to learn cross-functional tasks
• Proficient in Microsoft Office
• Proven ability to interpret and fully comprehend Inventory vs. Allocation report
• Effective communication working within a team environment
• Excellent written and verbal English communication skills to work effectively with both internal and external customers
• Ability to maintain the confidentiality of sensitive information
• Strong organization skills, including the ability to prioritize work
• Self-motivated and detail-oriented
• Effectively work with all departments within the organization
• Ability to work independently and as part of a team
• Willingness to adapt to changing business needs
• Ability to work under pressure and meet SLAs
• High degree of accuracy and reliability in data processing and analysis
• Strong desire to meet / exceed targets and deliver within deadlines
• Willingness to take on additional projects or workload from time to time
• Willingness to work on night shift and hybrid work model at Silver City